Assessor Service Level Agreement

This agreement describes the parameters of all IT services covered, as they are understood among themselves by the main stakeholders. This agreement does not replace existing procedures and procedures unless expressly stated. The coverage parameters included in this contract are: Effective support for services at your fingertips is the result of maintaining consistent service levels. The following sections contain relevant information on service availability, monitoring of services available in the validity area and associated components. This agreement remains in force until it is replaced by a revised agreement that is mutually approved by stakeholders. Changes to the service agreement are communicated and documented to everyone. The assessors performs induction with the candidates (can be performed by phone) candidate and the assessor will enter an estimated end date for your NVQWe register the candidates on the body allocation systemWe will send clients confirmation of the introduction and registration of assumptions related to services and/or components: Payment for all training fees on agreed dates. (see process assignment) -Appropriate availability of customer managers to resolve a service or requirement incident. Telephone assistance: 9:00 A.M. to 5:00 p.m.

Mr.. Monday – Friday, calls received by a-office will be redirected to a mobile phone and the best efforts will be made to answer the call, but there will be an emergency response service to support the services described in this agreement, the service provider will respond to incidents related to the service and/or customer requests within the following deadlines: polite, helpful and respectful to Vela employees and assessors. all advice given to them by their assessor. candidates are appropriate channels. to give feedback. The assessor keeps in touch with the candidates during the NVQ and observation coordinatesWe will inform the client of the observation dateAssessor guides the ing-mailA observation of the upper levels of the NVQ this will be repeated, until performance We will confirm the NVQ booking with the customer making the payment to VelaWe submit the candidates details to the assigned assessorAssesseur confirms the induction date with the candidatesWe will confirm the induction date for the evaluation The purpose of this agreement is to obtain mutual consent for the provision of IT services between the service provider. The aim of this agreement is to ensure that the appropriate elements and commitments are in place to provide the provider (s) with consistent IT support and consistent provision by the service provider or providers. This agreement is a service level agreement ("SLA" or "agreement") between the company name and the customer for the provision of the IT services necessary to support and maintain the product or service.

The person in charge of the business relationship ("owner of the document") is responsible for the regular verification of this document. The content of this document may be amended if necessary, provided that the main stakeholders obtain mutual agreement and are communicated to all parties involved. The holder of the document will take into account all subsequent revisions and will request, if necessary, reciprocal agreements/authorizations. . E-mail assistance: Monitored from 9:00 A.M. to 17:00 P.M. Monday – Friday emails received outside of office hours are collected, but no action can be guaranteed until the next business day. .

To remove a candidate from Vela Training Ltd, you must complete the following process; Vela Training Ltd is pleased to answer further questions regarding the organisation of the training.